Complaints Procedure

Last updated: 23 September 2026

If something has gone wrong with a quote, a clean or anything else, we want to hear about it and put it right.

Step 1 — tell us

Call 07758 153074 (seven days a week) or send the details through the contact page. Include where the caravan was, the date, and what went wrong — photos help, particularly for anything to do with the finish.

Step 2 — what we do

We acknowledge every complaint within 2 working days and aim to resolve it within 14 days. If it involves work carried out on site, we speak to the person who did it before responding. You will get an honest answer either way — if we got it wrong, we will say so and fix it.

If it is about the clean itself

Tell us before the caravan is moved or re-cleaned if you can. Most disputes about a finish are settled quickly by going back and looking at it, and that is much harder once something else has been done to the surface.

Step 3 — if you're still unhappy

Ask for the complaint to be reviewed again by the business owner. If we cannot resolve things between us, you may have recourse through Citizens Advice (citizensadvice.org.uk) or, for matters about your personal data, the Information Commissioner's Office.